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Frequently Asked Questions

 

What is your shipping Policy?

You want your art. We want you to get your art the fastest way within reason. Your shipping costs are exactly what we pay - and sometimes we'll offer coupons for free shipping. In any case, you will be notified all along the way where your package is and when to expect it. 

What is your Policy on Returns/Exchanges/Refunds? 

Our business has been built on delighted clients; not "satisfied", but DELIGHTED clients. We will do whatever is necessary to make and keep you delighted. If you get the artwork and decide it's too small for your space, send it back and we'll have a larger one created, and only charge you the difference. If, for any reason the piece is damaged, we'll send you a new one even before we receive the damaged one back.

Or, in the very unlikely situation that the piece is not everything you hoped for, send it back and we'll give you a full refund. As I said, we want you DELIGHTED!

How can I keep up with your new work?

Follow us on Facebook or Instagram. As new pieces are created, I'll post them there, usually with a 20% discount coupon good for several days. Also, please sign up for our newsletter, and receive emails with the new creations weekly, and a newsletter monthly. 

How do I decide which is the correct size for my space?

This is where it gets cool. When you are looking through the images, you can select the button marked "Wall Preview", and see what the different sizes of images look like in a variety of scenarios; living room, office, board room etc. You can even change the wall's paint color!

More?

Send me a photo of the wall where you intend to hang the art. You can do the same comparisons using our "Augmented Reality" feature, so you will KNOW that the size, framing and treatment of your art is exactly correct for your room.

Anything else I should know?

We want you delighted with your art, and hope that it will be a welcome piece of your home's décor for years to come. But we also know that this little FAQ won't answer every question you might have.

Here is my personal cell phone: (607) 351-8076. This is my very personal invitation for you to call me with any questions you may have. Now please don't be put off if your call goes to voice mail. Like you, I am getting deluged with spam calls every day, and if I don't recognize the number, I don't answer - BUT, if you leave a message, I will get right back to you, usually within moments. If it's not urgent, please use the contact page and send me an email.

I'm looking forward to hearing from you!

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We don't want you to be "satisfied" with your purchase, we want you to be DELIGHTED. So we will do pretty much whatever it takes to make (and keep) you delighted with the art work, the quality of materials and the total experience. If you experience a problem of any kind, call my cell, 607-351-8076 and leave a message. I will get right back to you so we can sort this out whether by exchange, refund or anything in between.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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