Frequently Asked Questions
What is your shipping Policy?
You want your art. We want you to get your art the fastest way within reason. Your shipping costs are exactly what we pay - and sometimes we'll offer coupons for free shipping. In any case, you will be notified all along the way where your package is and when to expect it.
What is your Policy on Returns/Exchanges/Refunds?
Our business has been built on delighted clients; not "satisfied", but DELIGHTED clients. We will do whatever is necessary to make and keep you delighted. If you get the artwork and decide it's too small for your space, send it back and we'll have a larger one created, and only charge you the difference. If, for any reason the piece is damaged, we'll send you a new one even before we receive the damaged one back.
Or, in the very unlikely situation that the piece is not everything you hoped for, send it back and we'll give you a full refund. As I said, we want you DELIGHTED!
How can I keep up with your new work?
Follow us on Facebook or Instagram. As new pieces are created, I'll post them there, usually with a 20% discount coupon good for several days. Also, please sign up for our newsletter, and receive emails with the new creations weekly, and a newsletter monthly.
How do I decide which is the correct size for my space?
This is where it gets cool. When you are looking through the images, you can select the button marked "Wall Preview", and see what the different sizes of images look like in a variety of scenarios; living room, office, board room etc. You can even change the wall's paint color!
Send me a photo of the wall where you intend to hang the art. You can do the same comparisons using our "Augmented Reality" feature, so you will KNOW that the size, framing and treatment of your art is exactly correct for your room.
Anything else I should know?
We want you delighted with your art, and hope that it will be a welcome piece of your home's décor for years to come. But we also know that this little FAQ won't answer every question you might have.
Here is my personal cell phone: (607) 351-8076. This is my very personal invitation for you to call me with any questions you may have. Now please don't be put off if your call goes to voice mail. Like you, I am getting deluged with spam calls every day, and if I don't recognize the number, I don't answer - BUT, if you leave a message, I will get right back to you, usually within moments. If it's not urgent, please use the contact page and send me an email.
I'm looking forward to hearing from you!